REGIONAL WARRANTY Q&A

Vehicles that come into the country through unauthorised Jaguar retailers are called “grey imports”. Grey imports can be sourced from any country, either privately or via an independent commercial company. Most grey imports are used vehicles which come into Sri Lanka from a variety of sources; historically the majority have come from Japan. However, grey imports are also arriving from the United Kingdom, Australia and Singapore. Grey imports may not have the same Jaguar warranty protection or after sales support as vehicles purchased from any authorised Jaguar retailer.

There are no regulations that govern who can import vehicles into Sri Lanka and there are no requirements for importers to verify the authenticity of vehicles that they import. However, Access Motors Private Limited is the only authorised importer of Jaguar vehicles into Sri Lanka.

Grey imports may not be configured for Sri Lankan conditions and may not provide the same level of comfort as to the authenticity of the relevant vehicle. In addition, vehicles imported by an unauthorised Jaguar importer may not have the same level of warranty protection or after sales support.

It is difficult to check the provenance and history of grey imports. There is a risk that a vehicle may be sold as “new”, even if it has been registered and used in its market of origin prior to import. There have also been incidents where vehicles have been crashed, damaged or stolen, and then subsequently imported into Sri Lanka and sold as “new” vehicles. Here is some advice from the CMTA

On 1 June 2018, Jaguar introduced a regional warranty scheme for new Land Rover vehicles (the “Regional Warranty”). Asia Pacific is the warranty region. The Regional Warranty replaces Jaguar’s current global warranty scheme. Under the Regional Warranty scheme, if a Jaguar customer permanently exports their vehicle from one warranty region to another warranty region, they will not be able to validate the warranty acquired with the purchase of the relevant vehicle. However, a customer may have an option to purchase a Regional Warranty for that vehicle in the new region. Details regarding Jaguar warranty coverage are available here or speak to your authorised Jaguar Retailer.

Under the Regional Warranty scheme, if a customer imports their Jaguar vehicle into a new region, then they may be able to purchase a new Regional Warranty for that vehicle in that new region. Activating the Regional Warranty will be subject to Jaguar’s origin and technical inspection reviews on the vehicle. For further details about activating the Regional Warranty, see the terms available with your Authorised Retailer.

Clarification of any warranty on imported vehicles can be obtained from the authorised Jaguar retailer network. A list of authorised Jaguar retailers is available here

Jaguar Land Rover Limited will charge $8,000 USD to reactivate the Regional Warranty.

All imported Jaguar vehicles require standard servicing and maintenance items as per the service handbook. The cost of servicing and maintaining grey imports is handled by the owner directly. All new Jaguar vehicles purchased from an authorised Jaguar retailer in Sri Lanka have a 3 year/ 100,000km warranty and a full 5-year Jaguar service plan which covers service, maintenance and repairs at no cost to the original retail customer. A full description of the service plan can be found here or at your authorised Jaguar retailer.

For grey import vehicles, any roadside assistance programs will need to be purchased separately from a third-party supplier and paid for by the owner. All new Jaguar vehicles purchased from an authorised Jaguar retailer in Sri Lankan are covered by Jaguar’s Roadside Assistance support program – full details of this support are available here

Grey import vehicles may be included in any manufacturer safety recall, but this is only possible if the vehicle is known to exist in the local market. All new Jaguar vehicles purchased from an authorised Jaguar retailer in Sri Lanka will automatically be covered under any manufacturer safety recall or service campaign.

There is a risk that grey import vehicles may not have accurate odometers.

Consumers may be able to rely on the Consumer Guarantees Act if they have acquired a grey import from a person supplying in trade. In addition to protection under the Consumer Guarantees Act, all new Jaguar vehicles purchased from an authorised Jaguar retailer in Sri Lanka have warranty protection, roadside assistance, 5-year service and maintenance plans and support from the Jaguar retailer network.

Due to risks regarding provenance and authenticity and limited warranty protection and after sales support, there is a risk that grey imports may have a lower market value than a new Jaguar vehicle purchased from an authorised Jaguar retailer in Sri Lanka.

All new Jaguar vehicles purchased from an authorised Jaguar retailer in Sri Lanka provide the following benefits as standard:
3-Year / 100,000km warranty 3 Years Roadside Assistance 5-Year Service Plan

Guaranteed vehicle origin with full provenance on the relevant vehicle Use of Jaguar certified and factory trained technicians, who only use genuine factory parts with a 1-year warranty (unless covered by the original warranty) Exclusive access to diagnostic and Jaguar factory expertise Configuration for SL driving conditions with correct fuel and emissions ratings